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About the report

This integrated report is Pelion’s fourth annual report giving an all-round view of the Group in its financial and non-financial aspects related to corporate social responsibility of companies comprising the Group.

Summarising our operations in 2015, we share our achievements and set out our plans and goals for the future. We have taken care to ensure that this report is a valuable, reliable and transparent source of information on our Group.

By integrating financial and non-financial disclosures, we provide a picture of how Pelion manages its social impacts and creates value through various fields of its activity.

Profile of the report

In line with our annual reporting cycle, this report covers the period from January 1st to December 31st 2015. All data and information disclosed in this report relate to holding company Pelion S.A. and to the Group companies operating in three business lines: wholesale, hospital supplies and logistics services, and retail sales in Poland and Lithuania; as well as companies engaged in other activities. The list of group companies is included in the Consolidated Financial Statements available on Pelion website in the subsite "Investor Relations”.

The previous on-line Report for 2014 was published in June 2015. It is available on the websiste www.pelion.eu in the ‘Investor Relations’ and ‘Corporate Social Responsibility’. There is also a shortened version of the report in printed form and in PDF format for download on the corporate Pelion. We intend to maintain an annual cycle of reporting non-financial data Pelion in subsequent years.

The reporting period saw no major changes in the degree and nature of the Group companies’ impact on their environment, which could affect the comparability of the Group’s performance in individual reporting periods or in relation to other entities.There were no changes compared to the previous report on the scope, coverage or measurement methods applied in the report.

The report of 2015 has been prepared based on the Global Reporting Initiative G4 guidelines and the guidelines issued by the International Integrated Reporting Council (IIRC). In line with the highest standards of reporting, the data included in this report has been externally audited.

Reporting process. Seeking to understand expectations.

Transparency, honesty and openness are the fundamental values based on which Pelion builds its relations with all stakeholders. Therefore, we invited our employees as well as a number of representatives of our various stakeholder groups to join in the content defining process.Thanks to workshop meetings and a dialogue session, we defined the indicators measuring the value created by our Company from the financial point of view, but also in terms of human and social capital.

The process of identifying relevant topics and defining the final content of the report was conducted in accordance with the international AA Stakeholder Engagement Standard (Identify, Prioritise, Validate). A special questionnaire was developed to elicit staff expectations, which all employees were invited to complete in electronic form. The process of defining the report content with external stakeholders took place during a dialogue session, with 24 representatives of different stakeholder groups invited to attend. The invitation was accepted by pharmacists, representatives of organisations engaged in the promotion of CSR and corporate foundations, social benefit NGOs, business partners, including banks, patient organisations, trade bodies, firms researching the pharmaceutical market and the Polish Association of Stock Exchange Issuers, who altogether submitted 57 expectations or suggestions. In the report we address these expectations, trying to provide the best possible explanation of the topics brought up during the session. Suggestions and expectations voiced by stakeholders were also taken into account in structuring the report, designing its layout and deciding on the data presentation format.

The process of final content definition ended with a validation workshop with management staff, which was attended by 20 managers responsible for all key areas of the company’s operations. The workshop dealt with all proposals and expectations raised during the stakeholder session and in the questionnaire for staff, yielding the most relevant topics for inclusion in the report. For the identified topics, a list of material aspects and corresponding GRI G.4 indicators was drawn up, used as a framework for disclosures covered in this report.

List of material topics and aspects

*Blanks in the ‘Materiality’ column mean that the identified topics, as well as the relevant aspects and GRI indicators, are material to all Pelion entities.

No limitations were found in the report regarding material aspects of the organisation’s social and environmental impacts, taking into account outside entities

Stakeholder engagement

Effective stakeholder dialogue based on openness, sincerity and trust, which is the foundation of our business, always serves to enhance mutual relations. Through ongoing dialogue with various stakeholder groups, we gain much needed knowledge, learn to understand each other and develop values important to all parties concerned. It is vitally important to identify key stakeholders, which is why we focused carefully on the task. The map of Pelion stakeholders was developed concurrently with the CSR Strategy in 2012, defining the nature of mutual relations, risks involved and goals to be achieved. The identification process involved all Pelion companies. The strategy development team comprising employees in different job positions within the organisation keep tracking market developments, newly enacted regulations and market environment, regularly reviewing the stakeholder map.

The map was also reviewed and revised in 2015, as were the forms of dialogue and communication, which best serve to strengthen mutual relations.

Responsibility for the dialogue lies with the Head of Communication Strategy and HR Department, i.e. the unit in charge of internal communication with staff. Communication with the investor community and maintenance of good investor relations are the responsibility of the IR Department.

Patients
Objective: To ensure top-level care for patients' health to the extent it is directly affected by the company's operations on the healthcare market in Poland and abroad, including in particular by promoting top standards of pharmaceutical distribution, increasing availability of drugs for patients, and continuously improving the pharmaceutical care system.
Target
relations:
Trust in brand
Forms
of interactions:
  • Pharmaceutical care at pharmacies
  • ‘Dbam o Zdrowie’ monthly
  • ‘Magazyn 60+’ quarterly
  • Websites: doz.pl, recepta.pl, medme.pl, cafesenior.pl, leku.pl
  • Community portals
  • Website vaistine.lt
  • Website appteka.eu application,
  • Profiles in social media
  • Newsletters
  • Communication around the DOZ Maraton Łódź in partnership with PZU
Employees and other families
Objective: To offer fair working conditions in a friendly environment, to suport professional and personal development and to promote healthy lifestyles.
Target
relations:
Loyalty to the company
Forms
of interactions:
  • Employee consultations
  • Internet, Electronic Notice Board, corporate profile on Goldenline
  • 'Nasza Firma' quarterly about the Company
  • Corporate bulletins and newsletters
  • Regular meetings of managers and Road Shows
  • Staff events
  • Trade unions
  • Community portals
  • Code of Ethics and Spokesman on Ethics
  • 'Your Idea Is a Plus For Us' ('Idea na plus') initiative
  • Pelion Wellnes Program
  • Newsletter of PULS program
  • Annual Report/CSR Report
Suppliers, subcontractors and trading partners
Objective: To be a trading partner of choice and to cooperate with those who share our values
Target
relations:
Partnership
Forms
of interactions:
  • Meetings and conferences
  • Newsletters
  • Code of Ethics
  • www.pelion.eu website and other Group companies' websites
  • Ongoing communication (email, phone)
  • Annual Report/CSR Report
Customers
Objective: To provide services with maximum care and up to professional standards
Target
relations:
Satisfaction and trust
Forms
of interactions:
  • Customer satisfaction survey
  • Conferences and regular meetings
  • 'Bez Recepty' monthly
  • 'Farmakoekonomika Szpitalna' magazine
  • www.pharmbook.pl website
  • www.pelion.eu website and other Group companies' websites
  • Trainings
  • Newsletters
  • Hotline
  • Email, phone contact
  • Code of Ethics
  • Annual Report/CSR Report
Capital market participants
Objective: To increase company value through continuous development, and disclosure of reliable financial and non-financial information on the Company's operations
Target
relations:
Trust and mutually beneficial communication
Forms
of interactions:
  • General Meeting of Shareholders
  • Current, interim and annual reports
  • Quarterly conferences – presentation of results
  • One-on-one and group meetings with analysts and investors
  • Participation in conferences and meetings
  • Ongoing communication (email, phone)
  • Pelion Investor Relations Newsletter
  • www.pelion.eu/m.pelion.eu website and other Group companies' websites
  • Twitter page
Media
Objective: To pursue a transparent and active information policy, employing new technologies to ensure quick and broad access to information
Target
relations:
Trust and cooperation
Forms
of interactions:
  • Press releases and conferences
  • Everyday communications and comments
  • www.pelion.eu website and other Group companies' websites
  • Interviews, experts’ comments
  • Annual Report/CSR Report
Academic environment
Objective: To share expertise and cooperate for regional human resources development
Target
relations:
Cooperation and mutual development
Forms
of interactions:
  • Experience and expertise sharing
  • Traineeship and internship schemes – 'Youth in Łódź' ('Młodzi w Łodzi'), 'Career Programme' ('Program Kariera')
  • Participation in conferences
  • Open day events
  • Participation in the Business Council of the Management Faculty at the University of Łódź
  • Participation in the Mentoring Programme of the University of Łódź
  • Media
Social community
Objective: To actively contribute to the building of the community welfare through business efficiency and involvement in the social and economic development of the region
Target
relations:
Mutual respect
Forms
of interactions:
  • Communication around the DOZ Maraton Łódź in partnership with PZU
  • Communication around local projects organised by the DOZ Fundacja dbam o zdrowie Foundation
  • Participation in social and economic events
  • Annual Report/CSR Report
  • Community portals
NGOs
Objective: To engage in activities improving the society's health condition.
Target
relations:
Active dialogue
Forms
of interactions:
  • Activities of the DOZ Fundacja dbam o zdrowie Foundation (facebook, bulletin, website www.fundacja.doz.pl)
  • 'Together We Can Accomplish More' project, meetings with the participants of the project
  • NGO cooperation platform
  • DOZ Maraton Łódź in partnership with PZU
  • Interviews and experts’ comments
Natural environment
Objective: To constantly look for new ways to mitigate adverse environmental impacts in all areas of the Company's operations
Target
relations:
Awareness building, care and responsibility
Forms
of interactions:
  • Environmental policy
  • Ecoproject Pelion
  • Ecoteam
  • Code of Ethics

We hope that our 2015 report will help users better understand how our different business lines, their impact on stakeholders, the nature of mutual relations, and the risks inherent in the decision-making process, are interrelated with the process of value creation over time at Pelion.

We encourage you to share your feedback on this publication, so we can further refine our reporting process. To this end, we would appreciate your completing the feedback questionnaire. Should you have any questions or suggestions, please send them to: odpowiedzialni@pelion.eu.

We heartily thank all those who were involved in developing the final content of the report. Special thanks go to our external and internal stakeholders who actively contributed to the identification and prioritisation process, devoting their time to evaluating last year’s report and pointing out relevant topics that have been covered by this year’s report.

See also: Poll, Auditor’s opinion, Deloitte independent assurance report, GRI Index table